FAQs

Shipping

Ready To Ship Items: Please allow 1-2 weeks for your order to be shipped.

Made To Order Items: Please allow 4-6 weeks for your order to be shipped.

You will get a shipping confirmation via email with tracking information as soon as it is available. Shipping costs are calculated based on weight. Signature confirmation is typically required to ensure receipt.

International shipping is available. Please note, however, that shipping outside of the US can be quite expensive depending on the size of the order and the shipping location.

 

Returns

All sales are final, however if you receive the wrong item or if the item broke in transit, email somin@helloyoostudio.com as soon as possible. I will send you either a refund or a replacement.

When purchasing, please consider that each item is individually handcrafted and therefore may result in variations in dimensions, color, and finish to what is pictured on the website.

 

Care

All items are food-safe, microwave-safe, and dishwasher-safe unless otherwise specified. However, hand washing of each piece is recommended in order to preserve its quality for many years to come. If you’re ever unsure of how to care for your piece, email somin@helloyoostudio.com and I’ll be happy to help you with your questions.

 

Custom Orders

I am able to take custom orders on a case-by-case basis. If you are interested in ordering a custom piece, bulk order, or other commission, please email somin@helloyoostudio.com with your inquiry.

 

Yoo Studio Logo

The logo is the 한글 (hangeul - “Korean”) character for my family’s name “Yoo”, written in my own handwriting. It is how I typically sign the bottoms of my pieces. The design is meant to convey a deep appreciation for the beauty and logic of the Korean language and love for my own family and history.